Refund policy

Our seafood and meats are frozen, perishable foods. For food safety, we can't take products back once they've left our store, and we don't offer refunds for change of mind. We always fix mistakes, missing items and quality problems.

If something is wrong. Please check your order when you pick it up and tell us about any problem as soon as possible, preferably within 24 hours. We'll also review problems that couldn't reasonably be noticed at that time. If you can, send your order number and photos of the product, the packaging and the label or lot number. Photos help, but you don't need them to start a claim.

If you think a product is unsafe. Don't eat it or taste it, and contact us right away. You don't need to keep an unsafe product or bring it back to start a claim.

How we make it right. If we accept your claim, we'll refund the affected item to your original payment method, or replace it if you prefer. We won't make you take store credit.

Cancellations. You can cancel at no cost until we email you that your order is ready. After that, call us and we'll review your request.

Orders not picked up. We'll keep your order frozen for 3 business days after we email you that it's ready. Business days are Monday through Saturday and don't include days we're closed or holidays. After that, we may cancel the order and refund your payment.

Refunds. Refunds go back to your original payment method. Your bank usually takes 5–10 business days to show it.

This policy doesn't limit any rights you have under the law.

Questions? Email sales@generalseafoodinc.com or call (213) 399-4579, Monday–Saturday, 7 a.m.–4 p.m.